Refund policy

Glowja Return & Refund Policy

At Glowja, we want you to be happy with your purchase. If you receive a product with a broken or damaged package, you can request a return or refund within 14 days of receiving your order.

Return Conditions

To be eligible for a return or refund:

• The request must be made within 14 days of receiving the order.
• The product package must be broken or damaged upon delivery.
• The product must be unused and unopened.
• The product must be returned in its original condition and packaging.
• We may request photos or videos showing the damaged package before approving the return.

Refund

Once we receive and inspect the returned product, we will confirm whether it meets our return conditions.

If approved, the refund will be processed using the available payment/refund method.

Important

Products that have been opened, used, or damaged after delivery by the customer are not eligible for return or refund.

For any return or refund request, please contact Glowja Customer Support as soon as possible and provide your order details and photos of the damaged package.

Glowja — We Care About Your Glow.